Our hours of operation are Monday-Friday from 9am-5pm. Orders placed outside of these times will be processed the next business day.

We aim to dispatch UK and Ireland orders placed before 9am, Monday through Friday, on the same day. However, standard orders may require 3-5 working days for processing.

If you have any special delivery requirements please contact us, and we will do our best to try and accomodate you.

Standard delivery on orders to Mainland UK are sent via DPD or DHL at a flat rate of £8.50.

Standard delivery on orders to Ireland are sent via DPD or DHL at a flat rate of £8.50.

Standard delivery on orders to Northern Ireland are sent via DPD or DHL at a flat rate of £6.

Shipping costs for International orders will be quoted at check out and are sent with FedEx International.

There are some factors that unfortunately we cannot control: the conditions in which our products are stored once they have left our premises; delays caused by unforeseen factors or whether or not the local customs choose to hold your goods and add charges.

We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage.

If for any reason you are not happy with the products you've received, kindly reach out to us within 24 hours of receipt at ORDERS@CAPPARELLI.CO.UK. If our team approves an exchange or refund, please ensure the unused and undamaged goods are returned within 7 days. You are responsible for the safe return of the items at your own expense.